FAQ
Do I have to put a card on file to book?
Yes, in order to protect ourselves in the event of a short notice schedule change. We are unable to see your card info and it will never be charged without your knowledge.
Are children allowed and/or can I bring a friend?
We can not accommodate children/extra guests in the salon. The only exception is if you need assistance from a caregiver or if you are a breastfeeding mother with an infant.
Children receiving services must be accompanied by an adult.
We want you to be able to focus on you while being courteous to other clients.
We appreciate your understanding.
Do I need to make an appointment?
At this time, we do not accept walk-in appointments. All of our services are booked by appointment only.
Please reach out to your stylist of choice for their availability.
What does an independent stylist mean?
Our salon houses a lot of talent and they are all their own boss! Each stylist is in charge of their own booking, payment processing, and services. We creatively feed off of each others vibe but girl boss on our own.
What if i’m running late or need to last minute cancel?
Time is something that we cannot get back. We at Sage understand that things happen but if you are 15 minutes late we may have to skip your blow out or other aspects of the service, so that we can stay on schedule for our other guests throughout the day. If you are later than 15 minutes for your reserved session, we may only be able to provide part of the service scheduled, or you may be asked to rescheduled all together. It is up to the discretion of the stylist to charge accordingly.
Our stylist’s reserve your session just for you, as I’m sure you can understand, a NO-SHOW or a CANCELLATION WITHOUT 24 HOURS NOTICE will be charged up to 100% of the services that were booked, and most stylist’s will require a non-refundable deposit to book again. Be sure to read your individual stylists policies as it can differ from each stylist.
We understand that emergencies happen and things unexpectedly come up, including sickness, but each appointment time is reserved especially for you.
Redo services and/or product exchanges?
We strive to offer our guests the highest level of guest satisfaction. However, each stylist has their own service policies because they are independent contractors. So please ask your stylist what their policy is before your appointment. For a majority of our stylists, we do not offer refunds but if you are having challenges with your cut or color, let your stylist know within 7 days of your visit and most will be happy to complimentary correct the issue as long as it is still in line with the original services discussed during your consultation.
Should you make a retail purchase that you are unsatisfied with, Sage will accept retail exchanges up to 30 days from your initial purchase. Please note we can only do exchanges.